Refund & Reshipment Policy
At Hood Arsenal, your satisfaction is our priority. We understand that unforeseen circumstances can occur during shipping. Here's how we handle it:
Seized or Intercepted Packages
If your package is seized or intercepted by any authority during transit, contact us immediately. To qualify for a refund or reshipment, you must provide the following proof within 14 days of the seizure:
- Official documentation or notice from the seizing authority
- Photos or copies of any seizure paperwork
- Your order number and contact information
Once we review and verify your documentation, we will work with you on one of the following resolutions:
- Reshipment: We will Reship your order at no additional cost if reshipment is legally permissible.
- Refund: If reshipment is not possible, we will issue a full refund to your original payment method within 5–7 business days.
How to Contact Us
Reach out to us directly with your order number, a description of the situation, and your proof documentation. We will respond within 1–2 business days to review your case.
Important Notes
- Claims without valid proof documentation will not be eligible for refund or reshipment.
- Hood Arsenal is not responsible for seizures resulting from the customer ordering items that are “illegal” in their jurisdiction. It is the customer's responsibility to know their local laws before purchasing.